Doctor Prescription App

Empowering healthcare professionals with a mobile drug prescription solution that streamlines their workflow, improves accuracy, and enhances patient safety.

Platform: Android, iOS

Date: Jan 22 – Jan 23

My Role: UX Lead

Project Background

A private hospital in Hong Kong approached us to modernise their drug prescription process as their existing system was plagued with errors, inefficiencies, and a poor user experience. The hospital wanted a digital solution that would enable doctors to prescribe medications on-the-go, thus improving the efficiency of their workflow.

Our objective was to develop an application that not only addressed their pain points, but also provided doctors up-to-date patient information for informed decision-making and ensured the safe and accurate administration of medication.

Doctor faces challenges in accessing patient data, risking prescription inaccuracies and compromising patient care. How might we ensure doctors have up-to-date patient data before prescribing medications?

Our intervention’s success relies on two core metrics: improving patient identification accuracy and decreasing prescription error rates.

Improve Patient Identification Accuracy

The time required for doctors to locate patients from the patient list poses a significant challenge, impacting workflow efficiency and patient safety. To gauge success, we will track the time doctors spend locating patients. The objective is to streamline this process, enabling swift access to patient information and reducing delays in the prescription process.

Decrease Prescription Error Rate

Prescription errors pose significant risks to patient safety and care quality. Our intervention focuses on mitigating errors attributed to the lack of accessibility of patient data by analyzing the prescription order cancellation rate. Through the identification of common reasons for prescription order cancellations, our goal is to uncover underlying issues contributing to errors and improve overall prescription accuracy.

Solution

Doctors face inefficiencies in the drug-prescription process due to the lack of streamlined methods for submitting prescription orders to the pharmacy. How might we simplify the drug-prescription process?

To ensure that our proposed solutions effectively address the inefficiencies faced by doctors in the drug-prescription process, several metrics are designed to assess the improvements in efficiency, accuracy, and user satisfaction.

Reduction in Prescription Processing Time

We will measure the time taken by doctors to submit prescription orders, aiming for a noticeable reduction in processing time.

Successful Integration with Existing Pharmacy Systems

We will assess the seamless integration of our solutions with existing pharmacy systems, ensuring a smooth and error-free transfer of prescription data.

Solution

1. Common Dosage

Doctors can use text-based or verbal prescription orders. Using Text Prescription Orders, doctors can quickly search for medications, choose from pre-set common dosage options, and auto-populate fields like quantity, frequency, and administration route.

2. Drug Package

The drug package feature allows doctors to group medications together and add them to the prescription list with a single tap, making it easier to send to the pharmacy.

3. Verbal Prescription Order

In situations where accessing the drug list may be difficult, doctors can opt for Verbal Prescription Orders, communicating their prescription needs in a voice message-like format.

Doctors face challenges in ensuring the appropriateness of prescribed drugs for patients. How might we refine the prescription process to guarantee patient safety, adhere to legal standards and elevate the quality of care for each patient?

We establish key success metrics to gauge the effectiveness of our interventions. We aim to enhance prescription documentation precision, streamline overall prescription processing efficiency, and optimize user adoption and satisfaction, ensuring a comprehensive evaluation of the impact on accountability, workflow efficiency, and user experience.

Enhancing Prescription Documentation Integrity

Evaluate the thoroughness and completeness of prescription documentation during overrides, ensuring accountability and facilitating in-depth analysis.

Streamlining Processing Time Efficiency

Assess overall efficiency improvements in the prescription process, encompassing tasks such as digital signatures, drug interaction checks, and necessary overrides.

Optimizing User Adoption and Satisfaction

Monitor doctors’ utilization of the override feature, striking a balance between flexibility and safety adherence to ensure high adoption rates and user satisfaction.

Solution

1. Digital Signature by Doctors

Doctors are required to digitally sign the prescription order, providing a reliable and traceable method for verifying the authenticity of the prescription. This not only enhances legal adherence but also adds an extra layer of accountability to the prescription process, ensuring the safety and integrity of the healthcare documentation.

2. Drug Interaction Checking

The drug interaction checking feature enables doctors to identify potential drug conflicts and adverse reactions. By alerting doctors to potential issues before prescribing medications, this feature enhances patient safety and reduces the risk of unintended complications.

3. Override Drug Interaction with Specified Reasons

Acknowledge the complexity of medical decision-making, doctors can override the drug interaction warnings when necessary by specifying a valid reason. This allows a more tailored and patient-centric prescription process which not only respects the expertise of healthcare professionals but also maintains patient safety.

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