BC App

Enabling breast cancer patients to effectively monitor their daily well-being, providing them with a more personalised and streamlined approach to their healthcare journey.

Platform: Android↗, iOS↗

Date: June 19 – March 20

My Role: UX Lead

Deliverables: Wireframe, Interactive Prototype, User Experience, User Interface

Project Overview

Breast cancer ranks as the second most prevalent cancer in women, following skin cancer. Breast cancer patients face an array of challenges, ranging from physical pain due to surgery, chemotherapy, and radiation therapy, to emotional distress such as fear, anxiety, depression, and grief. Additionally, the burden of medical expenses and lost work exacerbates their journey, making it a complex and challenging experience.

The BC App is designed to offer support and connection to breast cancer patients, addressing three primary goals identified through user research:

Goal #1: Track Daily Well-being

Provide users with a tool to track their daily well-being, facilitating easy sharing of data with their caregivers and doctors.

 
Goal #2: Focus on Relevant Content

Deliver information specific to users’ breast cancer type and stage.

 
Goal #3: Make Patient Support Program (PSP) Accessible

Digitalise the PSP application process for users to check status and centralize relevant documents.

Track Daily Well-Being

It is essential for breast cancer patients to document their daily progress to ensure that their doctor has a complete understanding of their medical and emotional state. Currently, these records are kept using pen and paper, making them disorganised and difficult for the doctor to review during consultations.

How might we promote daily health tracking and seamless sharing with doctors?

The Assessment Diary helps patients in daily well-being tracking, transforming the data into visualisations that enables doctors to quickly understand the their condition.

Focus on Relevant Content

12 women are diagnosed with breast cancer everyday, but finding personalised information that is relevant to their particular type, stage, and treatment can be challenging. Patients are faced with a overwhelming amount of information from online and offline sources, which can be confusing and make them feel helpless.

How might we show only the relevant information to users?

To provide the most useful information to our users, we needed to understand their breast cancer type, stage, medications, and treatments. This information is collected through a questionnaire during signup. With this data, we can provide users with articles specifically relevant to their particular case.

Make Patient Support Program (PSP) Accessible

Medication costs can pose a significant financial burden for many patients. This is where the Patient Support Program (PSP) comes in, enabling patients to reclaim some of these expenses when eligible. However, the current PSP application process is slow and outdated, relying solely on mail and phone calls, taking up to two weeks to complete. Additionally, if any necessary documents are missing, the back-and-forth process to obtain them can further delay the application by up to a month.

How might we improve the PSP application process?

To enhance efficiency, we should eliminate the need for users to resubmit documents already provided in prior applications. Furthermore, users should have the capability to check the status of their application at any time after submission.

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